📄 PRIVACY POLICY — Krakow Planner
Introduction
This Privacy Policy outlines the practices of Rafał Dudek F.H. (operating under the brand name “Krakow Planner”), ul. Stanisława Mitery 5 lok. 10, 30-505 Kraków, Poland, NIP: 6761011552, REGON: 350043248 (“we”, “our”, or “the Company”) regarding the collection and use of personal data from users (“Users”) who access our website at https://krakowplanner.com (“Site”) or otherwise provide us with personal data.
By using the Site or our services, you agree to the terms of this Privacy Policy.
1. Grounds for data processing
We process your personal data (any information that can identify you directly or indirectly) in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”).
We process personal data based on:
the necessity to perform a contract (booking and service delivery),
compliance with legal obligations,
our legitimate interests (e.g. improving services, fraud prevention),
your consent (e.g. marketing communications, cookies).
2. What data we collect
We collect the following categories of data:
2.1 Non-personal data
This includes anonymous technical and usage information such as:
browser type and version
operating system
IP address (anonymised where possible)
pages visited and interactions on the Site
device information
This data does not directly identify you.
2.2 Personal data
We may collect the following personal data:
Booking and contact data:
full name
email address
phone number
booking details (date, participants, selected service)
Technical data:
IP address
location data (approximate, if enabled)
device identifiers
Payment-related data:
processed securely by third-party payment providers (e.g. Stripe) — we do not store full card details.
3. How we collect data
We collect data when:
you make a booking via our website or booking system,
you contact us via email or phone,
you browse our website,
you interact with cookies or analytics tools,
data is provided by third-party platforms (e.g. booking systems, payment providers, advertising tools).
4. How we use your data
We use your data for:
processing and managing bookings
providing customer support
sending booking confirmations and important updates
improving our services and website
marketing communication (if consent is given)
analytics and website optimisation
legal and accounting obligations
5. Data sharing
We do not sell or rent your personal data.
We may share data with trusted third parties, including:
Bokun (booking system provider)
Stripe (payment processing)
Google Analytics (website analytics)
Meta (Facebook/Instagram Ads – if enabled in future)
hosting and IT service providers
These providers process data on our behalf and are bound by data protection agreements.
6. International data transfers
Some data may be transferred outside the European Economic Area (EEA). In such cases, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.
7. Data retention
We store personal data only for as long as necessary:
to fulfil the purposes outlined in this policy,
to comply with legal obligations,
to resolve disputes and enforce agreements.
8. Cookies and tracking technologies
We use cookies and similar technologies to improve user experience.
Cookies may be used for:
website functionality
analytics (Google Analytics)
marketing and remarketing (e.g. Meta Pixel – if enabled)
Types of cookies:
session cookies
persistent cookies
third-party cookies
You can disable cookies in your browser settings, but some features may not work properly.
9. Google Analytics & advertising tools
We may use Google Analytics to understand website usage and improve performance. Google may collect anonymised information such as IP address, device type, and browsing behaviour.
We may also use advertising tools (e.g. Meta Pixel, Google Ads) to measure campaign performance and show relevant ads in the future.
You can opt out of personalised advertising via:
http://optout.networkadvertising.org/
10. Your rights (GDPR)
You have the right to:
access your personal data
request correction of data
request deletion of data (“right to be forgotten”)
restrict processing
object to processing
request data portability
lodge a complaint with a supervisory authority
To exercise your rights, contact us at:
📧
krakowplanner@gmail.com
11. Data security
We apply appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse. However, no system is 100% secure.
12. Children’s privacy
Our services are not intended for children under 16 without parental consent. We do not knowingly collect data from minors without appropriate authorisation.
13. Changes to this Privacy Policy
We may update this policy from time to time. Updates will be published on this page with a new “Last updated” date.
14. Contact
If you have any questions regarding this Privacy Policy, you can contact us:
📍 Rafał Dudek F.H.
ul. Stanisława Mitery 5 lok. 10
30-505 Kraków
📧
krakowplanner@gmail.com
📞 +48 505 556 000
Last updated
April 2026