Frequently Asked Questions

Everything you need to know about booking tours, transfers and thermal baths tickets with Krakow Planner. Can't find your answer? Contact us directly — we reply within a few hours.

Booking & Payment

How do I book a tour or transfer with Krakow Planner?

All tours, transfers and thermal baths tickets are bookable directly through our website. Select your experience, choose your date and group size, and complete the booking online. You will receive instant confirmation by email.

Do I need to pay in advance?

Yes — all bookings require payment at the time of booking. We accept major credit and debit cards. Payment is processed securely through our booking system.

What currency do you charge in?

All prices on our website are displayed in EUR. Payment is processed in EUR regardless of your card's home currency.

Can I book same-day?

Yes, subject to availability. For thermal baths tickets and transfers, same-day booking is often possible. For guided tours, we recommend booking at least 24 hours in advance to guarantee availability.

Do you offer instant confirmation?

Yes — all bookings made through our website receive instant email confirmation. If you do not receive a confirmation email within a few minutes, check your spam folder or contact us.

Cancellation & Changes

What is your cancellation policy?

Most tours and tickets offer free cancellation up to 24 hours before the start time. Check the individual product page for the specific cancellation terms — some experiences have different policies.

Can I change my booking date?

Yes — date changes are possible subject to availability. Contact us at krakowplanner@gmail.com or +48 508 556 000 as early as possible and we will do our best to accommodate the change.

What happens if I need to cancel within 24 hours?

Cancellations made within 24 hours of the start time are generally non-refundable. For exceptional circumstances, contact us directly and we will review your case individually.

What if Krakow Planner cancels my booking?

In the unlikely event that we need to cancel your booking, you will receive a full refund. We will notify you as early as possible and offer an alternative date where available.

Tours & Day Trips

Which tours do you offer from Krakow?

Krakow Planner offers a wide range of day trips and guided tours from Krakow — including Auschwitz-Birkenau, Wieliczka Salt Mine, Zakopane, Dunajec River rafting, the Zalipie Painted Village, and more. Browse the full range at krakowplanner.com/tours.

Do I need to book Auschwitz in advance?

Yes — entry to Auschwitz-Birkenau Memorial requires advance booking. Entry slots fill up quickly, especially during peak season (May–September) and on weekends. We strongly recommend booking at least several days ahead.

Are tours available in English?

Yes — all guided tours listed on Krakow Planner are available in English. Our licensed guides are English-speaking. Audio commentary on the Hop-On Hop-Off bus is available in multiple languages.

Do you offer private tours?

Yes — private tours and private day trips are available for individuals, couples, families and groups. Private experiences offer more flexibility with timing, pace and itinerary. Contact us for details and pricing.

Do you offer group bookings?

Yes. We work with both individual travellers and groups. Contact us directly at krakowplanner@gmail.com or +48 508 556 000 for group bookings and we will prepare a tailored offer.

Are tours available year-round?

Yes — most tours and experiences operate year-round. Some outdoor activities are seasonal. Check individual product pages for availability or contact us if you are planning a winter visit.

Transfers

Do you offer airport transfers from Krakow?

Yes — we offer private door-to-door transfers from Krakow city centre to KRK Balice Airport and KTW Katowice Airport, available 24 hours a day, 7 days a week. Book online for instant confirmation.

Does my driver wait if my flight is delayed?

Yes — your driver monitors your flight in real time. If your flight is delayed, the pickup time adjusts automatically at no extra charge.

What is included in an airport transfer?

All airport transfers include meet-and-greet in the arrivals hall, real-time flight monitoring, door-to-door service, a private air-conditioned vehicle, and an English-speaking driver. No extra charges for delays.

Do you offer transfers to Auschwitz, Zakopane and Wieliczka?

Yes — private city transfers are available to Auschwitz-Birkenau, Zakopane, Wieliczka Salt Mine, and the thermal baths complexes in Podhale. All transfers are door-to-door with fixed prices confirmed at booking. See our city transfers page for full details.

How far in advance should I book a transfer?

We recommend booking at least 24 hours in advance. For early morning airport transfers or peak travel dates, booking further ahead is advisable to guarantee availability.

Thermal Baths Tickets

Which thermal baths do you sell tickets for?

Krakow Planner sells entry tickets for three thermal bath complexes near Krakow: Chochołów Thermal Baths, Terma Bania in Białka Tatrzańska, and Gorący Potok in Szaflary. All three are bookable online with instant confirmation.

Do I need to book thermal baths tickets in advance?

Yes — online booking is strongly recommended. All three complexes operate on timed entry and sell out regularly on weekends and public holidays. Booking in advance guarantees your entry slot and lets you skip the queue on arrival.

How far are the thermal baths from Krakow?

All three complexes are located approximately 80–100 km south of Krakow in the Podhale region — about 80–90 minutes by car. There is no direct public transport to the baths. A car or private transfer is recommended.

Are the thermal baths open in winter?

Yes — all three complexes are open year-round, including Christmas and New Year. Outdoor pools are heated to 28–38°C regardless of outside temperature. Winter visits are especially popular — bathing in warm geothermal water surrounded by snow-covered Tatra peaks is one of the most atmospheric experiences in the region.

Do I need to bring a towel?

Towels are not included in the entry ticket price. Bring your own or rent one at the complex reception. Flip-flops are also recommended, particularly in sauna areas.

Getting to Krakow & Getting Around

What is the best way to get from Krakow Airport to the city centre?

A private transfer is the most comfortable option — fixed price, named driver in arrivals, door-to-door service. The journey takes approximately 25–30 minutes. A train also runs from KRK Airport directly to Krakow Main Station (Kraków Główny) roughly every 30 minutes.

How do I get from Katowice Airport to Krakow?

The most comfortable option is a private transfer — approximately 75–90 minutes door-to-door. A bus connection exists but takes approximately 2 hours with a change. Book our KTW airport transfer for fixed-price door-to-door service.

Is Krakow a good base for day trips?

Yes — Krakow is one of the best bases for day trips in Central Europe. Auschwitz is 70 km west (1 hour by car), Wieliczka is 15 km (30 minutes), Zakopane is 100 km south (2 hours), and the thermal baths of Podhale are 80–100 km south (80–90 minutes).

How many days do you need in Krakow?

Three days comfortably covers the Old Town, Kazimierz, and a full day at Auschwitz-Birkenau. Four or five days adds Wieliczka and a Zakopane or thermal baths day. Krakow also works well as a 2–3 day weekend city break from the UK.

Still Have Questions?



Get in touch — we reply within a few hours during office hours, and by the next morning for evening enquiries.

📞 +48 508 556 000

✉️ krakowplanner@gmail.com

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